Forum Discussion

Adake146's avatar
Adake146
Copper Contributor
Feb 15, 2024

Microsoft Forms

Hi everyone, 

I want to change my Customize thank you message .

I have gone into settings and cleared the text, but when I go back to review my questionnaire the old text still appears. I have tried to overwrite it by rewriting the new text but it still defaults to the first text that I put in. I have also selected the option for no thank you message but still defaults to the first message put in. Please I need help since this is an official forms that went out to ministries and so forth.

  • Rob_Elliott's avatar
    Rob_Elliott
    Bronze Contributor

    Adake146 sorry, I can't help, I've not seen that happen with forms.

     

    Rob
    Los Gallardos
    Microsoft Power Automate Community Super User.
    Principal Consultant, SharePoint and Power Platform WSP Global (and classic 1967 Morris Traveller driver)

  • Is this issue occurring in only one specific form, or is it happening across all of your forms? I cannot reproduce the problem with my own forms.
    • Adake146's avatar
      Adake146
      Copper Contributor

      DingkunXieJust with one specific Forms.

      So it is changed in Forms when you click on the settings and Preview, the message appears correctly. But when you actually fill out the link sent out, the old message shows up. It is like it hasn't been synchronized...

      • DingkunXie's avatar
        DingkunXie
        Icon for Microsoft rankMicrosoft
        If it is indeed a cache unsynchronization issue, it may be worth refraining from interacting with the form (e.g. opening, submitting) for a few hours. This will allow the cache to expire and the latest data to be loaded from the server.

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