Forum Discussion

Copper Contributor

Jan 29, 2019

Microsoft forms

Hi have been using forms for a while now. I have a form with 100 plus people using it daily. Ive just sent the link to new staff and its saying that it won't work on their phone. Its the same phone ev...

microsoft forms

Elisha-GMI

Copper Contributor

Jan 29, 2019

Hello,

I'm sorry, I can't find how/where to post this as a new item, but we just sent out a survey for about 400 people and it looks like 80 were able to respond before people started getting the error message below.

"Sorry, something went wrong" - Please try again.

Technical Detail - Session id: faf3e6d8-c0bf-4296-a401-0e0d184127a1, Correlation id: cd916126-4611-4dce-8363-7d5c915ad7f6

Our IT department says they don't support Microsoft Forms and to just create a new survey with a different tool, but that seems ridiculous. This is TIME SENSITIVE, so I am hopeful that there's some guidance here. Thanks!

Damien_Rosario

Silver Contributor

Jan 29, 2019

Hi Elisha-GMI

Sounds like a technical issue on Microsoft's end.

Your IT guys can log a ticket with Microsoft, although the Microsoft staff on this site are pretty responsive when they see this stuff crop up to report it to the tech team.

You may also find that the issue resolves itself in time. Check the form every so often and try again!

Cheers

Damien