Forum Discussion

Gavin9341_-'s avatar
Gavin9341_-
Copper Contributor
Jan 29, 2019

Microsoft forms

Hi have been using forms for a while now. I have a form with 100 plus people using it daily. Ive just sent the link to new staff and its saying that it won't work on their phone. Its the same phone ev...
microsoft forms
ChrisWebbTech's avatar
ChrisWebbTech
MVP
Jan 29, 2019
A bit more detailed information about the error they receive would be nice. If I had a guess you have the form set to only staff to fill out in your org, and they may have cached creds for another login?
  • Elisha-GMI's avatar
    Elisha-GMI
    Copper Contributor
    Jan 29, 2019

    Hello,

    I'm sorry, I can't find how/where to post this as a new item, but we just sent out a survey for about 400 people and it looks like 80 were able to respond before people started getting the error message below.

     

    "Sorry, something went wrong" - Please try again.

    Technical Detail - Session id: faf3e6d8-c0bf-4296-a401-0e0d184127a1, Correlation id: cd916126-4611-4dce-8363-7d5c915ad7f6

     

    Our IT department says they don't support Microsoft Forms and to just create a new survey with a different tool, but that seems ridiculous.  This is TIME SENSITIVE, so I am hopeful that there's some guidance here.  Thanks!

    • Damien_Rosario's avatar
      Damien_Rosario
      Silver Contributor
      Jan 29, 2019

      Hi Elisha-GMI 

       

      Sounds like a technical issue on Microsoft's end. 

       

      Your IT guys can log a ticket with Microsoft, although the Microsoft staff on this site are pretty responsive when they see this stuff crop up to report it to the tech team.

       

      You may also find that the issue resolves itself in time. Check the form every so often and try again!

       

      Cheers

      Damien