Microsoft Forms, sorry something went wrong

My team and I have recently created a form for customers to complete, however the link does not seem to be working with anybody we have shared it with.

Technical details:
Session id: 05c2372e-b7c5-47fd-b304-4f4ddd5ba9d5, Correlation id: 1fd0a0f3-4ee3-47bb-8fcf-fc7d11bd159a