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Kathy Liu's avatar
Kathy Liu
Icon for Microsoft rankMicrosoft
Feb 02, 2018

Microsoft Forms - "Something went wrong" Error

We would like to acknowledge that we're actively working on investigating a service reliability issue. We will use this discussion thread to keep our customer updated.   Summary of impact: Starti...
microsoft forms
Kathy Liu's avatar
Kathy Liu
Icon for Microsoft rankMicrosoft
Feb 02, 2018

We would like to provide a quick update: we've identified the cause of this issue and have restored the service for the majority of Forms users. We will provide a further update once the service is fully back to normal. 

 

Thank you for your patience.

 

Your Microsoft Forms Team

 
  • Kathy Liu's avatar
    Kathy Liu
    Icon for Microsoft rankMicrosoft
    Feb 02, 2018

    Forms users run into the similar errors. We acknowledge that we are investigating the issue and will use this thread to post updates. 

     

    Apologize and thank you for your patience. 

     

    Your Microsoft Forms

    • Kathy Liu's avatar
      Kathy Liu
      Icon for Microsoft rankMicrosoft
      Feb 03, 2018
      We introduced another fix 6 hours ago. The service has been running with health status in last 6 hours. The issue has been resolved and we are closing this discussion. Thank you.
      • Jennifer_Trinh's avatar
        Jennifer_Trinh
        Copper Contributor
        Dec 07, 2018

        I'm getting the same error that people have mentioned before. I can't access any of my forms or create new ones, and I get the error, "Sorry, something went wrong." 

  • Kathy Liu's avatar
    Kathy Liu
    Icon for Microsoft rankMicrosoft
    Feb 02, 2018

    We've fully restored the service for all Forms users and will close this discussion.

     

    Summary of impact: Between 00:50 GMT and 11:15 GMT, a significant number of users encountered "Something went wrong" errors.

    Root cause: Architectural change to switch Forms' connection to SQL Azure.

    Mitigation: Engineers checked in a fix to revert the code change and flushed impacted caches.

    Next steps: Engineers will continue to investigate and prevent future occurrences.

     

    Thank you for your understanding and participating in this discussion. 

     

    Your Microsoft Forms

     

     

     

     

     

    Please let us know if you still meet the issue. Thank you for your feedbacks and patience.

     

    Your Microsoft Forms Team

     
    • ruthhalse's avatar
      ruthhalse
      Copper Contributor
      Jun 01, 2020
      Hi, I have encountered this problem again.
      It has been showing this error message for over 24 hours now.

      Thanks
    • Christof PELGRIMS's avatar
      Christof PELGRIMS
      Copper Contributor
      Feb 02, 2018
      Looks like a new bug has appeared.
       
      -----------------
      Désolé... Nous avons rencontré un problème
      Veuillez réessayer. Code d’erreur : 1003
       
      Détails techniques
      ID de session : 66b21879-c807-40f1-a4aa-7f20f351da73, ID de corrélation : c4b63811-c999-41ee-8c81-9fb7e6e007dd
    • Andrew Murray's avatar
      Andrew Murray
      Copper Contributor
      Feb 02, 2018

      Hi,

       

      I hate to be the bearer of bad news, but having had my forms restored, the same fault has now started all over again!

      Now cannot access the forms again.

  • Cliff Eloff's avatar
    Cliff Eloff
    Copper Contributor
    Feb 02, 2018

    Any update?

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