We would like to acknowledge that we're actively working on investigating a service reliability issue. We will use this discussion thread to keep our customer updated. Summary of impact: Starting 01:00 UTC a significant number of users encountered "Something went wrong" errors. Preliminary root cause: Under investigation. Mitigation: We've made progress narrowing down the problem and are in the process to identify a proper mitigation to restore the service. Thank you for your patience as we work to restore the Microsoft Forms service. It's our top priority to get this issue addressed as quickly as possible. Your Microsoft Forms Team

-->We would like to provide a quick update: we've identified the cause of this issue and have restored the service for the majority of Forms users. We will provide a further update once the service is fully back to normal. Thank you for your patience. Your Microsoft Forms Team

Kathy. I would like to thank you and the team for jumping on this and communicating it. It is an example to others inside Microsoft that we need timely info when a service is impacted. Primarily to let our users know.

Forms users run into the similar errors. We acknowledge that we are investigating the issue and will use this thread to post updates. Apologize and thank you for your patience. Your Microsoft Forms

We introduced another fix 6 hours ago. The service has been running with health status in last 6 hours. The issue has been resolved and we are closing this discussion. Thank you.

Microsoft Forms - "Something went wrong" Error

laurene27
Copper Contributor
Mar 15, 2021
Kathy Liu I am having the same issue. This is for my dissertation so very very important and I am very stressed and worried. Can anyone please help?
PseudoCode
Copper Contributor
Jul 13, 2020
Hello! I'm copying forms from my school account and ran into this same message. After several hours the situation is still the same. Have any ideas? Thanks!
KevCarIA
Copper Contributor
Dec 07, 2018
Everyone in my organization is having the same problem at the moment, feel like something broke or there's an update going on
Deleted
Dec 07, 2018
Experiencing the same problem, cannot access any of my Forms. Screenshots below. Please resolve this issue.
- Anqi Du
  Microsoft
  Dec 08, 2018
  Thanks for reporting this issue and sorry for all your inconvenience. This issue has been mitigated now and we are still monitoring to make sure the service stability. Please try again and let me know if you still encounter this problem.
- Bedom5
  Copper Contributor
  Dec 07, 2018
  Also having this problem. Tried different browsers and still in load forever and then error message.
SeanB
Copper Contributor
Dec 07, 2018
Got the same error today. Can someone please help.
- Anqi Du
  Microsoft
  Dec 08, 2018
  Really sorry for all your inconvenience. This issue has been mitigated now and we are still monitoring to make sure the service stability. Please try again and let me know if you still encounter this problem.
- Anqi Du
  Microsoft
  Dec 08, 2018
  Thanks for reporting this issue and sorry for all your inconvenience. This issue has been mitigated now and we are still monitoring to make sure the service stability. Please try again and let me know if you still encounter this problem.
- harleyduncan
  Copper Contributor
  Dec 07, 2018
  All my forms (15) have disappeared and I'm getting the same error message.
  - MaggieTarnawa
    Copper Contributor
    Dec 07, 2018
    Several folks in my organization are experiencing this problem today. We've tried accessing one of our forms multiple times unsuccessfully.
    
    Please advise.
    
    Thank you,
    Maggie
Cary Tusan
Copper Contributor
Sep 04, 2018
Hi, I am using a Microsoft Form on Sharepoint and have started getting this same error message as of this morning on Sept 4, 2018. Please try again. Error code: 631

Is there a status update on a fix for this? I appreciate your help. Thanks!
- Sean Ward
  Copper Contributor
  Nov 07, 2018
  Getting a new error with a form this evening.
  
  Please advise how to correct the problem.
  
  Thanks,
  Sean
Deleted
Apr 16, 2018
Hi Kathy,

I am experiencing this error. Could you help me look into it? Thank you
Na Wang
Copper Contributor
Feb 02, 2018
it worked until one hour ago for me. Now it's impossible to edit or answer my form. hope we will not loose the information previously registered.
Andrew Murray
Copper Contributor
Feb 02, 2018
Hi Kathy,

Please see screenshot for the latest error code.
Shibu Raman
Copper Contributor
Feb 02, 2018
Not working again
Ahrrr.

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Microsoft Forms - "Something went wrong" Error

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