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wbminter1914's avatar
wbminter1914
Copper Contributor
Apr 30, 2020

Microsoft Forms - Problem with iOS/Mac users accessing forms link

Re: Microsoft Forms...Several iPhone/Mac users are having difficulty accessing my Form from the link I sent them via text message. Other iPhone/Mac users are not having the same difficulty. Is there ...
microsoft forms
Damien_Rosario's avatar
Damien_Rosario
Silver Contributor
May 01, 2020

Hi wbminter1914 

 

When you say difficulty, what does the issue look like (screenshot may help)?

 

Also is the form configured for organisation or anyone to access?

 

Cheers

Damien

  • wbminter1914's avatar
    wbminter1914
    Copper Contributor
    May 01, 2020

    Damien_Rosario 

     

    Hello Damien,

    Thanks for your reply! Yes my form is enabled for anyone to access.  Attached is a screenshot of the error message some iOS users are getting...

     

    Thank you!

    WBM

    • Damien_Rosario's avatar
      Damien_Rosario
      Silver Contributor
      May 04, 2020

      Hi wbminter1914 and all

       

      It's a strange case that you would get that msg but using the link again may then show the form.

       

      I'd suggest logging a ticket with Microsoft and reporting the issue.

       

      A defect like this would be terrible to work with and I reckon they should get onto fixing it asap.

       

      Good luck!

      Damien

       

      • wbminter1914's avatar
        wbminter1914
        Copper Contributor
        May 04, 2020

        Hi Damien_Rosario 

         

        Thanks again for your reply. I first reported the issue via Microsoft Chat, and they directed me to the Forms Community.  They also suggested that it could be that the iOS users unable to open the Forms link might not have the most current iOS version.  Yesterday I heard from 2 folks who couldn't open the link who had both just purchased new iPhones (iOS 12?).  

         

        Can you please suggest the best way for me to report this to Microsoft?

         

        Regards,

        WBM

    • Barb19's avatar
      Barb19
      Copper Contributor
      May 02, 2020

      wbminter1914 

      I use a mac and I get this error all the time too and I am the global admin. It is so frustrating. Sometimes I have to go back and forth several times before the link will work.

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