Forum Discussion
Microsoft Forms - Problem with iOS/Mac users accessing forms link
Hi wbminter1914
When you say difficulty, what does the issue look like (screenshot may help)?
Also is the form configured for organisation or anyone to access?
Cheers
Damien
- wbminter1914May 01, 2020Copper Contributor
Hello Damien,
Thanks for your reply! Yes my form is enabled for anyone to access. Attached is a screenshot of the error message some iOS users are getting...
Thank you!
WBM
- Damien_RosarioMay 04, 2020Silver Contributor
Hi wbminter1914 and all
It's a strange case that you would get that msg but using the link again may then show the form.
I'd suggest logging a ticket with Microsoft and reporting the issue.
A defect like this would be terrible to work with and I reckon they should get onto fixing it asap.
Good luck!
Damien
- wbminter1914May 04, 2020Copper Contributor
Thanks again for your reply. I first reported the issue via Microsoft Chat, and they directed me to the Forms Community. They also suggested that it could be that the iOS users unable to open the Forms link might not have the most current iOS version. Yesterday I heard from 2 folks who couldn't open the link who had both just purchased new iPhones (iOS 12?).
Can you please suggest the best way for me to report this to Microsoft?
Regards,
WBM
- Barb19May 02, 2020Copper Contributor
I use a mac and I get this error all the time too and I am the global admin. It is so frustrating. Sometimes I have to go back and forth several times before the link will work.