Forum Discussion
Limit on Long Answer?
Hi Beverly
Long answers can only do under 4000 characters. It's currently not allowable to go beyond that.
My thoughts to combat this are:
1. Instruct users to be concise and to note a 4000 character limit.
2. You can try to break the question down into smaller questions (1a, 1b, 1c, etc) which would avoid this problem.
Best wishes with your form!
Cheers
Damien
Hi Damien,
Users have indicated they have shortened their responses to under 4000 characters (which is what we want anyway) but they are still experiencing the issue. Does the character limit include spaces? Are there any other limitations with what characters are used or paragraphs etc.?
Thanks,
Beverly
Hi Beverly
Yes spaces are also characters so it would count towards their limit.
I would also suggest checking with users to see if they are actually checking for character count versus word count in case there is any confusion there.
Out of curiousity, how are they measuring the character count? Do they put the text in Word, see the count, and then copy it over to the form?
Cheers
Damien
Thanks Damien, I had a user email me all of his responses. There are 7 long answer prompts. I copy and pasted each of his answers into Word and the character count for each answer was under 4000. I really appreciate your assistance thus far.
Good morning Beverly
I think I'm tapped out on ideas with this issue at the moment.
You will likely need to put a support ticket through to Microsoft for them to comment on this one especially if the issue is a show stopper for your use of the form.
If I come up with anything further I'll let you know.
Cheers & best wishes with your issue. I hope it gets resolved soon!
Damien
