Forum Discussion
Hacked please help
My Microsoft account was hacked today. The attacker changed my sign-in alias to a random Outlook address, removed my phone number, added their own Authenticator app, and changed the recovery email. My original email now says the Microsoft account doesn’t exist. I have the Microsoft security emails proving the changes. I also have other forms of proof. If there is any moderator or anyone who can help me recover my account I had some important stuff on there I would like to get back. It wasn't this email but another one I made this so I can ask for help. When I tried to recover the email they changed it as provided in the screenshots down below. I tried to call support and fill out recovery stuff but since they changed the email for the account there is not much I can do.
1 Reply
Seems the only way is to use the Sign‑in Helper and Account Recovery Form. It is confirmed that agents cannot override security or send password reset links directly but end-user like you need to provide detailed proof through the recovery form.