Forum Discussion
Hacked please help
My Microsoft account was hacked today. The attacker changed my sign-in alias to a random Outlook address, removed my phone number, added their own Authenticator app, and changed the recovery email. My original email now says the Microsoft account doesn’t exist. I have the Microsoft security emails proving the changes. I also have other forms of proof. If there is any moderator or anyone who can help me recover my account I had some important stuff on there I would like to get back. It wasn't this email but another one I made this so I can ask for help. When I tried to recover the email they changed it as provided in the screenshots down below. I tried to call support and fill out recovery stuff but since they changed the email for the account there is not much I can do.
2 Replies
there is nothing you can do. you cannot contact MS in any way outside the recovery form which is beyond useless. i had (and currently still have) a near identical situation to yours and there is no way to recover the account or get any useful help in doing so. none of my emails were compromised. how it happened remains a mystery, but the account is completely gone. my best advice is not to use a MS account for anything you don't absolutely have to.
Seems the only way is to use the Sign‑in Helper and Account Recovery Form. It is confirmed that agents cannot override security or send password reset links directly but end-user like you need to provide detailed proof through the recovery form.
