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jglose's avatar
jglose
Copper Contributor
Apr 22, 2019
Solved

Group Forms Not Working

Hello, 

 

I have four forms that are set up under group forms. I am unable to open any of these. When I click on them, I receive the "sorry, something went wrong" message (please see attached). However, it does not show an error number and reloads before I can click on technical details. Any help here would be greatly appreciated, as I have valuable data on these I need. 

 

Thank you!

microsoft forms
  • jglose's avatar
    jglose
    Apr 24, 2019

    Sai Gutta Thank you for the help. I was actually able to figure it out. I just opted out of the pro preview and my group forms are now accessible. I'm sure Microsoft is still working out some glitches with forms pro. 

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  • mliit007's avatar
    mliit007
    Copper Contributor
    Apr 22, 2019
    Mine is doing the same. Is it just a problem with the Forms service in general? I think the back end is failing. Forms seems to do this semi-regularly...
    • Sai Gutta's avatar
      Sai Gutta
      Iron Contributor
      Apr 23, 2019

      mliit007 - Forms Pro Preview I would say, not Forms. For me the Group Forms are opening up fine in Forms, just not for the account that has subscribed to try Forms Pro Preview.

      • jglose's avatar
        jglose
        Copper Contributor
        Apr 23, 2019

        Sai Gutta Is there a way to remove forms pro (preview) and revert back to normal forms? Do you think this would solve the issue? I am still unable to open any of my group forms. 

  • Sai Gutta's avatar
    Sai Gutta
    Iron Contributor
    Apr 22, 2019

    jglose - Are you trying to get to responses or edit the Group Forms from the Forms Pro Preview?

     

    If yes looks like there is an issue, I would suggest providing feedback to fix the issue, in the meantime if you have the form id, you can use the below link to try accessing the form, replace the <formid> with your group form id

     

    https://forms.office.com/Pages/DesignPage.aspx#FormId=<formid>

    • jglose's avatar
      jglose
      Copper Contributor
      Apr 22, 2019

      Sai Gutta 

       

      Thank you for the response. All the above here, I need to edit, view responses, and also submit a few forms responses myself. 

       

      What type of feedback do you need to help fix the issue?

      • Sai Gutta's avatar
        Sai Gutta
        Iron Contributor
        Apr 23, 2019

        Zhongzhong_Li - Any update about the issue related to Group Forms not opening up when subscribed to Forms Pro Preview ?

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