Forum Discussion

Copper Contributor

Mar 15, 2019

Getting Something went wrong after click the Open in excel option

Hi Good Day! I have a user that is accessing a specific survey that when he go to response and click the open in Excel option he will be getting the error " Sorry, something went wrong" ...

microsoft forms

Damien_Rosario

Silver Contributor

Mar 19, 2019

Mhelbien-Adrienn29

Hi Adrienn

Weird one. I would do two things:

1. Check to see if anyone else is experiencing the same issue or whether it's just the one user. If it's others too I'd check to see the results file is on SharePoint/OneDrive and is working.

2. Given the issues, I would log a support ticket with Microsoft.

Ultimately the only people who can fix this will be Microsoft but I always find it good to suss out the issue so I can describe the problem when speaking with them.

Just my two cents. Hope it works out well for you!

Cheers and best wishes

Damien

Mhelbien-Adrienn29

Copper Contributor

Mar 20, 2019

Damien_Rosario

I just want to add that few links are now not working as well

1. =

https://forms.office.com/Pages/DesignPage.aspx?fragment=FormId%3D6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUQTFUMzM4QU03VVpKMUFOU0tESUtFQ0dNVy4u%26Token%3D1a7d728bca6b45c78d74764d150aa844

2. =

https://forms.office.com/Pages/DesignPage.aspx?fragment=FormId%3D6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUMUIxWEVFTE5XUEdIMllZMEtaRTZPRkVOTi4u%26Token%3Df245cba2673a4d8583654f998a0811ab

3. =

https://forms.office.com/Pages/ShareFormPage.aspx?id=6jY-jzmAQEuBp33AWZ6GRWn0T6469KlGnuj4fOWJLzdUNExQVUc5T1RWTDFYUkJPREVVTTBGVUg5TS4u&sharetoken=lrI2h0gtVRJ4iLiWKxKB

and user mentioned that other colleague are now not able to access this surveys as well

Regards,

Adrienn