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Get survey response from Microsoft forms and store in dynamics 365
Hello Community Experts,
There is a requirement where i should get the case resolved rating response from Microsoft forms and store it in the notes-timeline area of the case, its related account and its related contact in dynamics 365
How do i achieve this.
Kindly guide,
Best Regards,
Sumaira
- Sumaira370 - are you using Forms or Forms Pro? If you are generating the case invitation with Power Automate, you can set it regarding the case, then when the response comes through, you can get the response details and then move answers in to fields in Dynamics 365. You can create notes to store the information if needed. A few links that might be useful:
https://meganvwalker.com/creating-an-invitation-to-a-forms-pro-survey/
https://meganvwalker.com/extracting-survey-variables-from-forms-pro-responses-without-access-to-cds/
- Sumaira370 - are you using Forms or Forms Pro? If you are generating the case invitation with Power Automate, you can set it regarding the case, then when the response comes through, you can get the response details and then move answers in to fields in Dynamics 365. You can create notes to store the information if needed. A few links that might be useful:
https://meganvwalker.com/creating-an-invitation-to-a-forms-pro-survey/
https://meganvwalker.com/extracting-survey-variables-from-forms-pro-responses-without-access-to-cds/Thanks Megan_V_Walker
It worked
