Forum Discussion
Forms will not load for all
We have created a form that we wish to get responses from. We emailed out the link, but have run into a problem where it will not load for some users. They have tried IE (I know, its outdated, but ...
Hi Brandon Jones,
This page confirms the browsers
https://support.office.com/en-us/article/Frequently-asked-questions-about-Microsoft-Forms-495c4242-6102-40a0-add8-df05ed6af61c
So you should be ok with IE as it’s 10+ and chrome, but as noted latest versions of the browsers help. I would also test on the browsers to see if there is any setting or third party extension impacting the rendering of the form.
But a quick and easy way to get around this should be to add Forms via the Teams Desktop client as either a Forms Tab or a Web Tab by entering the URL. You could have the users impacted in a Team, or set up an org wide team and add as a Tab. It’s should be an effective method if added as a web tab too as the rendering of web pages in Teams is independent of the browser on the users machine.
Hope that answers your question!
Best, Chris
This page confirms the browsers
https://support.office.com/en-us/article/Frequently-asked-questions-about-Microsoft-Forms-495c4242-6102-40a0-add8-df05ed6af61c
So you should be ok with IE as it’s 10+ and chrome, but as noted latest versions of the browsers help. I would also test on the browsers to see if there is any setting or third party extension impacting the rendering of the form.
But a quick and easy way to get around this should be to add Forms via the Teams Desktop client as either a Forms Tab or a Web Tab by entering the URL. You could have the users impacted in a Team, or set up an org wide team and add as a Tab. It’s should be an effective method if added as a web tab too as the rendering of web pages in Teams is independent of the browser on the users machine.
Hope that answers your question!
Best, Chris
ChrisHoardMVP I am having the same problem. I share a form to another user for editing and just dark screen with spinning circle
- If you are still having issues after this, I would personally raise a ticket to Microsoft support
Best, ChrisChrisHoardMVP I am still facing the same issue. I have cleared cache, restarted browser, laptop. Even https://forms.office.com does not open for me. I have tried on Chrome, Firefox latest and stable versions.
On going to the browser console, I am able to see these errors:
I have seen almost all the discussions related to this topic but nothing has been able to solve the issue for me.
OS/Platform : Ubuntu 18.04 LTS
