Forum Discussion

Copper Contributor

Sep 14, 2017

Solved

Forms responses missing when Excel is opened

I have created a Form in Office 365 Business and now have 81 responses. When I try to open the responses in Excel, it only shows that I have 1 response. Please advice.

microsoft forms

Zhongzhong_Li
Apr 28, 2018
Dear Forms customers,

Forms for Excel contains a live data connection to your form. Any new response data will be stored in your form, and also be reflected in your workbook. On occasion, the workbook may not contain the latest data for a number of reasons.

If this is the case, Forms provides a new feature, "Sync all responses to a new workbook", in order to “sync” your most recent responses to a new workbook. This new workbook will be stored next to your original workbook on OneDrive for Business or SharePoint Online. This will ensure your data is up to date. Learn more about how to get missing data.

Regards,

Zhongzhong

Julia Monahan

Copper Contributor

Mar 12, 2018

I'm having a related issue:

I was working on a type of rudimentary ticketing system in which clients fill out the form and then our team can update status on the back end.

Everything was working fine until I added our backend columns to assign and track. Now it is no longer updating with new form submissions.

I'm guessing it is some sort of mapping issue but I can't find where I can fix it and there's little to no documentation or support...

UPDATE: Apparently it didn't break them but added them to row 1000+ ... no clue why and probably randomly making me file ginormous. but at least it still works...