Forum Discussion
FORMS PRO: Branching not working when user returns to a survey after starting it
RussellRNZ - I am seeing something similar. I've got a Form that I'm displaying via a SharePoint embed. Within this form I've setup branching on the first question. Once they select the answer for Q#1 it should result in them seeing additional questions (if they select A as branching questions 2-6 show, however if they select B, questions 7-12 show). However what I'm finding is that half the time when a user loads the form they end up starting at question #2 and see Q#2 - Q#6. They don't see Q#1 at all and can't change Q#1 to get the right branching logic.
I've tried to republish the page where the Form is embedded. I've tried deleting the Form web part and reloading a new web part linking to the same form. I've tried to switch how question #1 is displayed. I even tried to add a question before Q#1 without branching to see if that fixes or helps with anything. My next test is to delete question #1 and try to rebuild a new question in it's place.
HELP!!!
I have raised this issue with Microsoft. It has been escalated through several teams. I was able to reproduce the branching errors on a Microsoft tenant.
I have been advised that this issue will be resolved in the Late September(ish) - Early October(ish) 2020 Forms Pro update.
- J_RobinsonAug 20, 2020Brass Contributor
RussellRNZ - From your response I newly realized that this thread was specific to Forms Pro. I'm also seeing this in standard Forms application. Any awareness if the timeline you outlined also applies to base Forms app?