Forum Discussion

Brass Contributor

Jun 05, 2018

Solved

forms.office.com keeps on REFRESHING on its own every 2 seconds(like someone is pressing F5)

i have started to encounter this error in Microsoft FORMS since Monday this week the site forms.office.com keeps on REFRESHING and RESETTING, i cannot create nor update. every 2 secon...

microsoft forms

Frank Yan
Jun 08, 2018
Jennifer, gen, Koen, and everyone else,

The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms.

Thanks - Frank

john_stuart

Copper Contributor

Oct 10, 2023

I am getting the very same issue - once i access a form it starts to refresh and eventually puts me into a login page, stating i am already logged in. tested on different browsers -chrome, edge and safari, incognito modes and have encountered through alternative devices so must be linked to account somehow. This is extremely frustrating.

DingkunXie

Microsoft

Oct 11, 2023

john_stuart

One possible reason is because the user has been assigned too many admin roles, remove some roles can fix the issue. More information of admin roles can be found in https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide

Bminch
Copper Contributor
Oct 23, 2023
DingkunXie like john_stuart , This solution worked for me - but I am in the same boat as an administrator for a small business, so this issue really needs to be rectified.
john_stuart
Copper Contributor
Oct 19, 2023
everyone on this thread - this workaround has been successful. obviously not a great fix as i am a small business owner and was the admin for most of the apps so have had to make changes to suit this workaround but it did solve the short term issue. Long term MS needs to resolve this .