Forum Discussion

Brass Contributor

Jun 05, 2018

Solved

forms.office.com keeps on REFRESHING on its own every 2 seconds(like someone is pressing F5)

i have started to encounter this error in Microsoft FORMS since Monday this week the site forms.office.com keeps on REFRESHING and RESETTING, i cannot create nor update. every 2 secon...

microsoft forms

Frank Yan
Jun 08, 2018
Jennifer, gen, Koen, and everyone else,

The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms.

Thanks - Frank

Jennifer Vitug

Brass Contributor

Jun 08, 2018

YEHEY! FInally it is again working fine. THANKS to the everyone who chimed in to report this error. and THANK YOU Microsoft :) You're a really great partner

Frank Yan

Microsoft

Jun 08, 2018

Jennifer, gen, Koen, and everyone else,

The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms.

Thanks - Frank

DominikPL
Copper Contributor
Oct 22, 2020
Frank Yan
It's Oct 2020 and I have the same problem. Also, other people at my company also can't access MS Forms. The page keep re-loading all the time.

We tried 5+ different browsers, incognito mode, cokies clearing etc. Nothing helped.
- Murilo_Morais
  Copper Contributor
  Oct 17, 2023
  I have the same issue... I have a workflow through forms and i can't collect the answers! It keeps refreshing every 2sec Frank Yan DominikPL
  - DingkunXie
    Microsoft
    Oct 19, 2023
    Please check my reply - It could be caused by multiple roles assigned to one user.
- DHawkins
  Copper Contributor
  Dec 10, 2020
  DominikPL Hi
  
  My company is also starting to see this problem. Has anyone got an update as to why it is happening again?
  - ITproJoe
    Copper Contributor
    Jan 13, 2021
    DHawkins
    
    I am having this issue with a portion of our users but currently can't see why some work and some don't.
    (Simple form linked to a SharePoint list with flows). It fails after the landing page going to Have you had any luck? The form wasn't used much for a short period, then we noticed November/December and still isn't resolved.
    
    Any help/advice appreciated. Permissions look OK on all aspects, we've tried different browsers, works as one person logged into same machine under different profile. Just a group of users with no coloration that I can find.