Forum Discussion
Jennifer Vitug
Jun 05, 2018Brass Contributor
forms.office.com keeps on REFRESHING on its own every 2 seconds(like someone is pressing F5)
i have started to encounter this error in Microsoft FORMS since Monday this week the site forms.office.com keeps on REFRESHING and RESETTING, i cannot create nor update. every 2 secon...
- Jun 08, 2018
Jennifer, gen, Koen, and everyone else,
The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms.
Thanks - Frank
Frank Yan
Microsoft
Jun 07, 2018Hi, Jennifer and others,
Can some of you try the following steps and let us know if still not working?
- Open a new InPrivate window in Edge or incognito window in Chrome
- Navigate to https://forms.office.com directly (do not navigate to any other URL)
- Sign in to Forms with O365 credential.
- Then see if the issue still exists.
Neil Stephens
Jun 07, 2018Copper Contributor
Hi,
I have followed your suggested steps here but am still having the same issue.
Kind regards,
Neil