Forum Discussion

Jennifer Vitug's avatar
Jennifer Vitug
Brass Contributor
Jun 05, 2018
Solved

forms.office.com keeps on REFRESHING on its own every 2 seconds(like someone is pressing F5)

i have started to encounter this error in Microsoft FORMS since Monday this week the site forms.office.com keeps on REFRESHING and RESETTING, i cannot create nor update. every 2 secon...
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jun 08, 2018

    Jennifer, gen, Koen, and everyone else, 

     

    The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms. 

     

    Thanks - Frank

gen takashiba's avatar
gen takashiba
Copper Contributor
Jun 07, 2018
Still having the same issue in a private browser session on chrome too.
Frank Yan's avatar
Frank Yan
Icon for Microsoft rankMicrosoft
Jun 07, 2018
gen, with the fiddler trace you provided, we are able to identify the root cause. We are working on a hot fix. After it's deployed to customers, we will let you know.

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