Forum Discussion

Brass Contributor

Jun 05, 2018

Solved

forms.office.com keeps on REFRESHING on its own every 2 seconds(like someone is pressing F5)

i have started to encounter this error in Microsoft FORMS since Monday this week the site forms.office.com keeps on REFRESHING and RESETTING, i cannot create nor update. every 2 secon...

microsoft forms

Frank Yan
Jun 08, 2018
Jennifer, gen, Koen, and everyone else,

The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms.

Thanks - Frank

Ryan Brunkhorst

Copper Contributor

Jun 07, 2018

Still having the same issue in a private browser session on edge and chrome. The form eventually loads, but when I try to edit a question by ticking long answer or required, the page refreshes and the edits didn't save.

I'm also getting continual refreshing when checking the responses tab.

Frank Yan

Microsoft

Jun 07, 2018

Thanks for checking.

Jennifer Vitug
Brass Contributor
Jun 07, 2018

network trace file for the error :

https://1drv.ms/u/s!AsFeJpzo1b0AgqpcwqPfqOeez9VK-w
- hoyty76
  Iron Contributor
  Jun 07, 2018
  Thanks to Jennifer for providing the detail the devs / engineers needed to get a fix out there!
- Frank Yan
  Microsoft
  Jun 07, 2018
  Jennifer, with the fiddler trace you provided, we are able to identify the root cause. We are working on a hot fix. After it's deployed to customers, we will let you know.
  - Jennifer Vitug
    Brass Contributor
    Jun 07, 2018
    THANK YOU in Advance !!! looking forward to continue using FORMS :)