Forum Discussion
forms.office.com keeps on REFRESHING on its own every 2 seconds(like someone is pressing F5)
Jennifer, gen, Koen, and everyone else,
The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms.
Thanks - Frank
MicrosoftHi, Jennifer and others,
Can some of you try the following steps and let us know if still not working?
- Open a new InPrivate window in Edge or incognito window in Chrome
- Navigate to https://forms.office.com directly (do not navigate to any other URL)
- Sign in to Forms with O365 credential.
- Then see if the issue still exists.
Hi,
I have followed your suggested steps here but am still having the same issue.
Kind regards,
Neil
hi Frank Yan
Tried in Incognito, the same error . Refreshing every 2 secods
Frank Yan wrote:Hi, Jennifer and others,
Can some of you try the following steps and let us know if still not working?
- Open a new InPrivate window in Edge or incognito window in Chrome
- Navigate to https://forms.office.com directly (do not navigate to any other URL)
- Sign in to Forms with O365 credential.
- Then see if the issue still exists.
- Still having the same issue in a private browser session on chrome too.
- Frank Yangen, with the fiddler trace you provided, we are able to identify the root cause. We are working on a hot fix. After it's deployed to customers, we will let you know.
Still having the same issue in a private browser session on edge and chrome. The form eventually loads, but when I try to edit a question by ticking long answer or required, the page refreshes and the edits didn't save.
I'm also getting continual refreshing when checking the responses tab.
- Frank YanThanks for checking.
network trace file for the error :
https://1drv.ms/u/s!AsFeJpzo1b0AgqpcwqPfqOeez9VK-w
