Forum Discussion

Jennifer Vitug's avatar
Jennifer Vitug
Brass Contributor
Jun 05, 2018
Solved

forms.office.com keeps on REFRESHING on its own every 2 seconds(like someone is pressing F5)

i have started to encounter this error in Microsoft FORMS since Monday this week the site forms.office.com keeps on REFRESHING and RESETTING, i cannot create nor update. every 2 secon...
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jun 08, 2018

    Jennifer, gen, Koen, and everyone else, 

     

    The issue has been resolved as of 6/7 13:00 UTC. With help from this tech community, we are able to identify that a partner team's change to Forms cookie has caused the authentication issue. We did a fix to change Forms cookie domain from office.com to forms.office.com so that partner team's change won't impact Forms. 

     

    Thanks - Frank

Jonathan Caddy's avatar
Jonathan Caddy
Copper Contributor
Jun 06, 2018
Yes, I have the same issue. Looking at the developer tools it looks like an authentication/authorization issue. We use Azure AD pass through authentication and I I have multi-factor assigned. Could this be it. Highly annoying as I have a form to create urgently and cannot do it!
  • Frank Yan's avatar
    Frank Yan
    Icon for Microsoft rankMicrosoft
    Jun 07, 2018

    Hi, Jonathan, 

    Microsoft Forms team is working to solve the issue as highest priority. Yes, we suspect this as authenticated related. 

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