Forum Discussion
Timo_Schuldt
Oct 25, 2023Brass Contributor
Forms keeps freezing
Hello, every time I tree to open my forms to edit it, it keeps freezing. Any idea how I can solve this problem? Thanks
DingkunXie
Microsoft
Oct 26, 2023
Is it a persistent error? Does it occur on a particular form or on all of your forms? What does the form content look like - how many questions do you have, and do you have any complex questions (e.g., choice or Likert questions with hundreds of options)? Does the page freeze immediately after accessing the design page, or only when editing a particular question in your form?
Timo_Schuldt
Oct 26, 2023Brass Contributor
It only happens on specific forms sheets. These have approximately 20 questions of which 8 are likert questions. The page freezes immeditely after accessing it.
Thanks for your help.
- DingkunXieOct 27, 2023
Microsoft
It usually requires some diagnostics to figure out the root cause, such as a network trace, browser console logs, or a form link. Therefore, it's not appropriate to share them in the community. Instead, you can ask your IT department to open a support ticket with Microsoft, and we will handle it from there. In the meantime, you can try making a copy of your problematic form from https://forms.office.com/Pages/DesignPageV2.aspx to see if the new one has no issue.
How to make a copy of existing form on Forms portal -