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Form now wont open showing Sorry, Something went wrong
Hi, Mathew,
I'm from Microsoft Forms team. Your form has been repaired. You can verify now.
We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue.
Hi Jessie Chen
I am having a similar problem with my form. But strangely it only happens on some browser/device combinations.
Example: Session id: 968eb0da-fa97-4e70-8293-29ec8c35627e
- Chrome on Windows does not work (example session_id)
- Internet explorer on Windows works.
- Chrome on Android seems to work.
- Safari/Chrome on iPhone just return a blank page, or a spinning loading page.
Do you have any idea what is causing this?
Side-note: If I remove branching. It seems to work on all platforms. Jumping from a bullet point question to another question further down the line, seems to make it unavailable for some clients.
MicrosoftHi, JarleMaland,
This is OCE of Office Forms. I just query the log of the session id you provided. This is caused by a JavaScript exception, but there is an issue with that log that cannot provide much details.
So I need your help to provide more information.
When the same error happened again, could you please click F12 to open DevTool on your browser, and then copy the error message on your Console? You could follow this link to open browser DevTool: https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide/console
And in advance, if you could give more information, e.g. steps, about how to reproduce this bug , that will also help us to identify this issue.
Thanks,
Wan-an
Hi Wan-an_Zheng , and thanks for the reply.
Here's the error message from the console:
basics_e8e0c45.js:64 deferred basics_e8e0c45.js:64 utils basics_e8e0c45.js:64 xml basics_e8e0c45.js:64 odata basics_e8e0c45.js:64 odatautils basics_e8e0c45.js:64 handler basics_e8e0c45.js:64 metadata basics_e8e0c45.js:64 net basics_e8e0c45.js:64 json basics_e8e0c45.js:64 batch basics_e8e0c45.js:64 store basics_e8e0c45.js:64 dom basics_e8e0c45.js:64 indexeddb basics_e8e0c45.js:64 memory basics_e8e0c45.js:64 cache basics_e8e0c45.js:64 source response-page.min.js?v=04f9fde7be:5 RangeError: Maximum call stack size exceeded at b.get [as Name] (response-page.min.js?v=04f9fde7be:3) at response-page.min.js?v=04f9fde7be:1 at Array.forEach () at c.b.markSubSnapshotAsDirty (response-page.min.js?v=04f9fde7be:1) at c.b.markSubSnapshotAsDirty (response-page.min.js?v=04f9fde7be:1) at c.b.markSubSnapshotAsDirty (response-page.min.js?v=04f9fde7be:1) at c.b.markSubSnapshotAsDirty (response-page.min.js?v=04f9fde7be:1) at c.b.markSubSnapshotAsDirty (response-page.min.js?v=04f9fde7be:1) at c.setter (response-page.min.js?v=04f9fde7be:3) at d.setter [as IsValid] (response-page.min.js?v=04f9fde7be:2) 3response-page.min.js?v=04f9fde7be:5 TypeError: Cannot read property 'ElementManager' of undefined at d.createDataClassificationLabel (response-page.min.js?v=04f9fde7be:18) at d.render (response-page.min.js?v=04f9fde7be:17) at d.a. [as render] (response-page.min.js?v=04f9fde7be:5) at ce (basics_e8e0c45.js:186) at qg (basics_e8e0c45.js:185) at hi (basics_e8e0c45.js:192) at Qg (basics_e8e0c45.js:232) at Rg (basics_e8e0c45.js:233) at Sc (basics_e8e0c45.js:246) at Z (basics_e8e0c45.js:244) DevTools failed to parse SourceMap: <a href="https://forms.office.com/css/vendors/bootstrap/3.4.1/bootstrap.min.css.map" target="_blank">https://forms.office.com/css/vendors/bootstrap/3.4.1/bootstrap.min.css.map</a>I don't know how to reproduce this error - but I can give you a couple more details.
I have 23 questions in total, and they range from drop-down lists, bullet points and comment fields. The branching seems to be the problem here. I am branching the second question to number 16 based on the answer here, but we also have branching in the range 3-15. Maybe that's the problem (branching within branching)? Question 15 sends the user to the end of the form.
Also - the drop-down lists are quite large. About 100 entries.
I will try to make a dummy form and see if i can reproduce the error. Maybe that will help. But hopefully you can figure something out based on my console logs 🙂
- Wan-an_ZhengThanks for your log. it's very useful. We just confirmed this is a stack overflow bug caused by recent change, it only repro when there are lots of choice options with branching enabled. Our engineer is fixing it, hopefully the fixing will be online in 5 working days.
- Perfect, thanks 🙂