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milkyo's avatar
milkyo
Copper Contributor
May 19, 2023

Form loads blank screen

Hey all!

 

So I have a large team that uses company iPhones. We use a form for our employees to submit some items and that’s it. Eventually this form just stopped loading entirely on their iPhones. When you open the website, it just shows a blank screen. 

I have tried clearing the history and cookies for the devices but it will load but if you try to revisit the form again, the same issue occurs.

  • Ricardo_PaX's avatar
    Ricardo_PaX
    Copper Contributor
    I am experiencing the same problem. iOS 16.4.1 seems to be the cause. anything lower than 14.0 works fine for us.
    Trying to determine if this is related to the "Cross-origin resource sharing". This was one of the fixes in iOS 16.4.1

    What OS version are you running?
    • Ricardo_PaX's avatar
      Ricardo_PaX
      Copper Contributor
      One more note, I am also using Content Filter enabled. If the Content Filter is disabled, the page loads properly.
      • Ricardo_PaX's avatar
        Ricardo_PaX
        Copper Contributor
        AND, I just tested in iOS 16.5.
        Preliminary testing shows that links are loading. However, if your users generate a short link, open the link and use the long link, this is the one that the browser is re-directed to. For me, all of the links, more than 16, work as expected.
  • TanyaG88's avatar
    TanyaG88
    Copper Contributor

    milkyoI am also having the same problem. I can't find any information that this is being worked on by MS.

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