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Alex Rackwitz's avatar
Alex Rackwitz
Copper Contributor
Aug 01, 2018

Email notifications don't work

Hi,

 

We have several forms embedded on our website (contact us, jobs, etc). Our office receives an email notification every time there is a new response.

 

Yesterday, the email notifications stopped. We didnt change anything. We have checked the settings and the box for "Email notification of each response" is ticked for all forms. We've checked our junk folder. We've checked all the organisations emails. Nothing received and all forms stopped working at the same time. 

 

Any help?

  • Same here. I run successful tests, my table updates, responses are captured. No email. Checked Junk, did a manual Send/Receive etc. no notification email.  I also use that email to kick off a Flow.

    What's up? 

    • Alex Rackwitz's avatar
      Alex Rackwitz
      Copper Contributor

      Looks like a wider spread issue. Any way to up vote this thread / bring it to Microsoft attention?

      • Deleted's avatar
        Deleted

        I don't see where we can submit a support ticket here. I'm going to get our Office365 admin to create a ticket...assuming that's the best way to escalate.
        At least there's some comfort in the fact that 3 different enterprises are having the same issue, that appears to have begun around the same time...

  • James Cobb's avatar
    James Cobb
    Copper Contributor

    Having the same problem since yesterday.  Any update Microsoft?

  • Kenia Cocco's avatar
    Kenia Cocco
    Copper Contributor
    Same here, I checked everything and my settings haven't changed.
    • Deleted's avatar
      Deleted
      Just got my first email response in days...looks like something has been repaired. Is it working for others?
      • Alex Rackwitz's avatar
        Alex Rackwitz
        Copper Contributor

        Yes! Just tested it and works for the first time since breaking

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