Forum Discussion
Does the QR Code change in MS Forms?
This was a query from a Customer and I can find nothing online about this behaviour. Just to be clear, this is not the Collaborate link, this is the URL and QR Code generated under 'Send and Collect Responses'. I cannot figure out why this has changed.
The Customer has 23 Forms and 22 have changed. If a change is made to the Form, does the system think the Form is a 'new firm' and change the URL? That seems odd to me when dealing with publicly shared URL's / QR Codes in documentation and customer correspondence.
Is anyone able to shed any light on this? The Customer is understandably nervous about using Forms in this way if the Code will change without warning.
- somore74Jan 27, 2022Copper Contributor
Hello Colzer, I have the same problem : my customer has a lot of forms, and the QR codes are obsolete. I'm asking help to the ms hotline.
- Lah01Sep 05, 2025Copper Contributor
Did you manage to solve this. I have the same issue. We have used the QR code on marketing material so would really like to know why it's doing this all of a sudden
- ColzerJan 27, 2022Copper ContributorHello somore74
Sorry to hear you have the same issue. I am raising a ticket with MS as well. Do let me know how you get on.
Best regards,
Colzer- fabcossFeb 07, 2022Copper Contributor
Hello
We encountered the same problem. Did you get an answer?
Best regards,
Fabien