Forum Discussion
Creating new Forms generates a generic Excel result sheet (not associated with Form)
Hello Forms Community, I have a problem I can't find an answer for. I think it might be a bug? Here it is... When I go to create a Group Form and then go to my Onedrive Group location to vi...
Hi Damien thanks for your response. We've actually opened a ticket with Microsoft as we aren't seeing the Forms option in our +New button.
So when I click the +New button I see this:
Notice, we don't see Forms, but rather the older version of forms which is Excel survey. I was told that perhaps it's because we are a government entity and that we are the last to get new features? We have an Office 365 GCC G3 license.
The odd part is I see Forms in our waffle and can launch it and create the nice new format of Forms. But in our version of Excel online I only see the old Survey button. So there is obviously some disconnect there and thus possibly why it creates just a generic .xlsx file called "Untitled form.xlsx" without any of my fields I created in my form.
I'll update this post once we speak with Microsoft and find out a solution.
I'm going to bet that you're right about the feature availability lag in the government tiers--Microsoft Forms was available for quite some time before the ability to create a Form from either OneDrive or a SharePoint Group site came into being. I hope I'm wrong and maybe your ticket with Microsoft will show something else.
I had a call with Microsoft today regarding our problem. We were able to screenshare and demonstrate our issue. Our tech agent then was able to replicate the same issue...put us on hold for some time and came back with a workaround solution. But the workaround didn't work for us. So just to recap our problem...we create a new form in the Groups area, then go to OneDrive and all we see is a generic spreadsheet titled "Untiltled form.xlsx" that contains no data.
The fix she said is to go to the ellipsis within the Response tab and click the Sync option...but the problem is, we don't have the 4th menu item titled "Sync".
So now we are waiting for them to research why it is we don't have the Sync option. I told her I think it might be related to the fact that when we create an Excel spreadsheet inside the OneDrive group we don't see Insert | Survey … but when I create an Excel spreadsheet from my OneDrive (non group) I see the Insert | Survey icon. I think that is where it gets disconnected. She didn't really think that was the issue, so we will see.
Let us know how you go. Hopefully they fix this so you can get back to it!
Cheers
Damien
OK so we got passed around to 3 different case managers; Office 365, Excel, SharePoint...none of them had real answers. So the final answer we got was "It's broken by design." I think what she meant was, you are a Government License and the feature for syncing the form to a spreadsheet is something you don't have access to (even though it creates a blank .xlsx worksheet when creating a new form).
So I guess we just don't have the backend sync connectors because we are a lower level license. I asked why it creates the spreadsheet giving the impression that it should work...and again I got the answer "It's by design". So we will wait until it shows up in another 2 years.
Thanks for trying to help. I'm thinking perhaps there might be a workaround using Flow, so that is what I'm looking into now.
