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Katrin Weixel's avatar
Katrin Weixel
Iron Contributor
Apr 25, 2018

Cannot view responses for my new forms

I created a couple new forms and filled them out. When I click on "responses," I see the data load briefly and then it switches to "Sorry, something went wrong." I've tested this several times with at least three forms since yesterday, and the error is consistent. I was about to demo the new forms in a meeting today, and I'm worried I cannot do this successfully if the responses page continues throwing an error. FYI: I tried in Chrome and IE, no difference.

  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Hi Katrin

    It doesn't sound great. The error isn't a browser issue from the sound of it but server side.

    If it doesn't resolve with creating and using a new form, I would suggest logging a support ticket for Microsoft to look into it.

    Best wishes!

    Cheers
    Damien
    • Katrin Weixel's avatar
      Katrin Weixel
      Iron Contributor

      Yes, I opened a ticket the other day. Hopefully we will get this resolved today. But it isn't instilling confidence in the product- I spoke with someone the other day who had a completely unrelated but very bizarre issue with one of her forms. :(

      • Matt Coats's avatar
        Matt Coats
        Steel Contributor

        I love the end-user experience of Forms but I see too many stories like this to completely trust it yet--if you want to continue using Forms and are looking for a way to "stabilize" your ability to view responses, a workaround I use is a Forms -> Flow -> SharePoint List process that copies every response to a SharePoint list. It's not really worth it for short-term Forms, but if you're using something that's intended to stick around a while, I've written up more about what I do in another post.

  • Hi Katrin,

     

    Could you send us your form URL and detail error code?

    It will help us troubleshoot.

     

    Regards,

    Zhongzhong

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