Forum Discussion

Copper Contributor

Sep 27, 2018

Cannot Complete Survey

So I made a survey and sent it out, but a bunch of people have emailed me saying that they couldn't complete the survey because, upon hitting "Submit", the survey told them they were idle for too lon...

microsoft forms

Survey

sara.breidenbach

Copper Contributor

Oct 01, 2018

Deletedand Damien_Rosario,

So I broke the survey into smaller sections and decided to test it to see if it resolved the issue.

Sure enough, I completed it and got the timeout issue myself. I completed it in roughly between 2 - 10 minutes. I haven't been able to get it again since. Below is a picture of the error message.

Zhongzhong_Li

Microsoft

Oct 08, 2018

sara.breidenbach, could you share out the survey URL so I could let engineers to check.

Regards,

Zhongzhong

Mark Dunmall
Copper Contributor
Nov 21, 2019
Zhongzhong_Li also, what is the timeout interval?
- Zhongzhong_Li
  Microsoft
  Nov 21, 2019
  Mark Dunmall this is an old thread, if you meet any error, please be free to send me a private message with your form URL and error screenshot.
Mark Dunmall
Copper Contributor
Nov 21, 2019
Zhongzhong_Li - was the timeout issue ever resolved? is it something that can be adjusted and if so where.
Many Thanks
Mark