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PatBal's avatar
PatBal
Copper Contributor
Jul 09, 2020

Branching - all options visible

HI, I have a problem with Branching. Here's my scenario:

Q1: Have you participated in training (Yes; No)
If user selects Yes, I'm directing him to Q2 (please rate training using Stars rating)
If user selects No, I'm directing him to Q3 (please comment why you did not participated)

In both cases only one branch should be visible to user after selecting answer in Q1.
But when I was testing, here's what happened: I chose No and Q3 appeared. But when I changed my answer to Yes, I saw both Q2 and Q3 (and Q3 should not be visible!). I refreshed the survey and answered Yes - and again I saw both Q2 and Q3, which should not happen.
I tried that in Explorer, Chrome and Firefox, and I had the same issue. What's wrong?

Survey
  • AlanSGUK's avatar
    AlanSGUK
    Copper Contributor
    Jun 25, 2024

    PatBal Very old question, but I couldn't figure it out either. 

    But wait! It's the following questions you need to edit - ensure they go to the end of the survey or the next question after. 

     

    So in this scenario Q2 should go to the end of the survey, or Q4, after Q3. 

  • Serhio2095's avatar
    Serhio2095
    Copper Contributor
    Sep 23, 2024

    Hi PatBal!

     

    It sounds like both branches are showing due to an incomplete branching setup. Here’s what to check:

    1. Branching Logic: Ensure that for Yes, the form directs to Q2 and ends there. For No, it should direct to Q3 and end there as well.

    2. Ending Branches: Ensure that each branch ends after the respective question (Q2 or Q3), so it doesn’t continue to the next.

    3. Clear Cache: Try clearing your browser cache, as cached data could affect the form’s behavior.

    4. Retest: Use a fresh link to test the form instead of refreshing the page.

    For more details, check out this guide: Microsoft Forms Branching Guide.

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