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PatBal's avatar
PatBal
Copper Contributor
Jul 09, 2020

Branching - all options visible

HI, I have a problem with Branching. Here's my scenario: Q1: Have you participated in training (Yes; No) If user selects Yes, I'm directing him to Q2 (please rate training using Stars rating) If...
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Serhio2095's avatar
Serhio2095
Copper Contributor
Sep 23, 2024

Hi PatBal!

 

It sounds like both branches are showing due to an incomplete branching setup. Here’s what to check:

  1. Branching Logic: Ensure that for Yes, the form directs to Q2 and ends there. For No, it should direct to Q3 and end there as well.

  2. Ending Branches: Ensure that each branch ends after the respective question (Q2 or Q3), so it doesn’t continue to the next.

  3. Clear Cache: Try clearing your browser cache, as cached data could affect the form’s behavior.

  4. Retest: Use a fresh link to test the form instead of refreshing the page.

For more details, check out this guide: https://plumsail.com/blog/microsoft-forms-branching-guide/ Forms Branching Guide.

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