Forum Discussion
Solved
When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
did you get anywhere with optus? they are denying its an optus nbn issue and are telling me to speak to microsoft.
WM1 My ISP IPrimus acknowledged it was there problem. The way I managed that was when I was in my work office it worked, at home it did not work. Only difference was location.