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Bernhard Straub's avatar
Bernhard Straub
Copper Contributor
Aug 11, 2023

Various issues in Bookings currently

We currently see several issues, it seems Bookings is not very stable at the moment...

 

1) Buffer times are not respected currently. In our case, the appointment is 20 min plus 10 min buffer time. The calendar for the users shows e.g. 1:00, 1:30 etc.

Now when 1:00 is booked, the calendar is shown to users with 1:20, 1:50... and the bookings are accordingly. This is a big mess. Probably related to https://techcommunity.microsoft.com/t5/microsoft-bookings/time-slots-updating-incorrectly-when-customers-reschedule/m-p/3897072

 

2) In Germany we use time format like 13:00 instead of 1:00 (p.m.). Since a few days the calendar for the users shows 1:00 instead of 13:00

 

3) In admin center of bookings, when double clicking an appointment, the customer info looks messed up. Also we have reports, that customer fields (with values in them) are exported as "null" in TSV.

 

Please fix... 🙂

 

 

Bookings
  • BurcuKarlsson's avatar
    BurcuKarlsson
    Copper Contributor
    Sep 08, 2023

    We are having the issue where students are filling out a few questions where they pick Yes/No from a drop down menu as they are booking their interview spots. Upon exporting the data, only some of the answers come up as "Null", but others display as Yes/No as expected. When checked on the calendar itself, the student's answer displays correctly as either Yes or No.

     Please help - thank you.

    • markus82's avatar
      markus82
      Copper Contributor
      Aug 13, 2023
      also adding my vote here, company wants to start using bookings. but not in this state
  • Bernhard Straub's avatar
    Bernhard Straub
    Copper Contributor
    Aug 17, 2023
    About the broken TSV-Export (still not fixed today):
    Only custom dropdown field values are exported as "null" - it works with text fields.
    So the current workaround is to change the questions to text fields and add a little explanation to the text for the users (" ... if you are interested please enter 'yes'...")
    All other problems as mentioned above also still present. Microsoft ticket ongoing, but no answer yet...
    • davisjr's avatar
      davisjr
      Icon for Microsoft rankMicrosoft
      Aug 23, 2023
      Bernhard Straub, can you please confirm if you are continuing to see these issues for newly booked appointments as well?

      For #2, the booking page should follow conventions for the the configured region/language. Can you please go to Booking page -> Region and time zone settings and confirm if the locale is set to German/Germany?
      • markus82's avatar
        markus82
        Copper Contributor
        Aug 24, 2023

        davisjr 

         

        #2 regarding the 24hr format got fixed, at least yesterday it was working as expected.

  • cabeaudoin4's avatar
    cabeaudoin4
    Brass Contributor
    Sep 08, 2023
    Your screenshot show exactly the issue we are having since mid-august.
    The note section is often used by assistant while making an appointment , and usually it would be shown where customer info is appearing in your screenshot.
    Now, the customer info in shown in plain text with weird formatting, and the hyperlink to the teams meeting is shown in plain text.
    It is not what we are expecting since the notes are used by assistant when Bookings for representative people.
  • ThomasSchwoerer's avatar
    ThomasSchwoerer
    Iron Contributor
    Sep 11, 2023
    Experiencing several major issues with Bookings. Automatic cancellations, unavailable times in the self-scheduler that should be available, the body of invites containing different information, and more. Ticket is open with Microsoft where they state they have identified this global issue. No update on ETA.
  • ptstockley2's avatar
    ptstockley2
    Copper Contributor
    Sep 13, 2023
    I also noticed the buffer times -issue.
    In a test today, I found that the buffer times are now being respected as expected. How about in your system?

    Sorry, nothing to add regarding your issues related to time format or .tsv files.
    • Bernhard Straub's avatar
      Bernhard Straub
      Copper Contributor
      Dec 19, 2023
      Yes, the issue is resolved (haven't heard about any new issues from the users)

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