Using Bookings with Shared Calendars

JaclynAngotti I am attempting to configure MS Bookings for a similar purpose - I need to be able to assign staff to bookings but I cannot allow clients to book specific staff. 

Essentially, I need to be able to assign staff members to an appointment 'queue' each day - so John may be responsible for all bookings in appointment Queue A on Monday, and Jane responsible for Queue B, while the rest of the team focus on offline work.

However, if John or Jane are running behind, or ill, or if urgent issues arise, I may need to ask Chris or Casey to switch from offline work to take over appointment Queue A or B.  

This would be easiest where the booked appointments sit in their own queues, but not automatically assigned to specific staff members. Any solution in this regard would be terrific.