Forum Discussion
User interface update lagging when update booking calendar
We made changes to one of the booking Services. Once we made the changes, it took about 5 minutes for the updates to be reflected on the user interface.
Here are the steps:
- Click "Services," select the service, and "Edit Service."
- Go to "Availability Options" and scroll to pass the "Availability" and "General availability" headings.
- Use the "Set different availability for a date range" to customize availability (see screenshot below)
- Select a date range and select "not bookable" under the dropdown menu.
- Click "Save Changes."
- Navigate to the booking link shared on the website and refresh the booking page. The update will appear in about 5 minutes.
Please look into this and see if we can get a near real-time update. It puts extra time for staff to maintain the calendar correctly and a chance for booking conflict during these lagging updates.
zwang41 I can't believe that this has not garnered more attention! We're making use of Bookings in a school to cover parent-teacher meetings a few times a year. Back in 2020-2022, it worked flawlessly and was responsive. For the 2023-24 school year, it was rendered nearly useless, and we ended up abandoning the product altogether.
I ended up opening a ticket with Microsoft support, which eventually resulted in being told that it was behaving 'by design'... I'm sorry, but a product that can't handle booking requests without a 4-5 minute delay is FLAWED. Time to fire the designers, because that's a recipe for disaster.
I began looking at this again today, hoping that Microsoft had come to their senses and realized that their 'by design' system was indeed not working as it should, but alas, I find myself responding on a tech community post that will result in little more than allowing me to breathe a bit easier knowing that I'm actually not insane.
