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User cannot access bookings because it redirects the user to /onboarding
We are experiencing an issue where a user has an existing public Bookings page. They logged in today and it tries to walk them through the new user tutorial. They complete the tutorial, and it provid...
- Thanks, looks like it is resolved on my end as well. Just some additional info to close this out:
Title: Some users are unable to access the Microsoft Bookings homepage
User impact: Users were unable to access the Microsoft Bookings homepage.
More info: When some users attempted to access the Microsoft Bookings homepage to manage the Bookings calendar, they were redirected to the Bookings onboarding page unexpectedly.
Final status: After further review of the network trace logs and internal server logs, we've found that a flight that enables bookings was recently disabled. We have since enabled the flight and validated that impact was remediated through our testing environment.
Scope of impact: Your organization was impacted, and some users were unable to access the Microsoft Bookings homepage.
Start time: Tuesday, November 14, 2023, at 2:56 PM UTC
End time: Wednesday, November 15, 2023, at 1:00 AM UTC
Root cause: A flight that enables bookings was recently disabled, resulting in impact.
Next steps:
- We're continuing to investigate why the flight was incorrectly disabled to prevent similar issues in the future.
This is the final update for the event.
Just an FYI for everyone facing this issue:
Title: Some users are unable to access the Microsoft Bookings homepage
User impact: Users are unable to access the Microsoft Bookings homepage.
More info: When some users attempt to access the Microsoft Bookings homepage to manage the Bookings calendar, they’re redirected to the Bookings onboarding page unexpectedly.
Title: Some users can't see staff or calendar entries in Microsoft Bookings
User impact: Users can't see staff or calendar entries in Microsoft Bookings.
Current status: Due to the complexity of this issue, we're continuing to review available network traces and we're gathering internal server logs for further assessment of the problem.
I assume they'll have an Advisory here at some point.
Title: Some users are unable to access the Microsoft Bookings homepage
User impact: Users are unable to access the Microsoft Bookings homepage.
More info: When some users attempt to access the Microsoft Bookings homepage to manage the Bookings calendar, they’re redirected to the Bookings onboarding page unexpectedly.
Title: Some users can't see staff or calendar entries in Microsoft Bookings
User impact: Users can't see staff or calendar entries in Microsoft Bookings.
Current status: Due to the complexity of this issue, we're continuing to review available network traces and we're gathering internal server logs for further assessment of the problem.
I assume they'll have an Advisory here at some point.