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User cannot access bookings because it redirects the user to /onboarding
We are experiencing an issue where a user has an existing public Bookings page. They logged in today and it tries to walk them through the new user tutorial. They complete the tutorial, and it provid...
- Thanks, looks like it is resolved on my end as well. Just some additional info to close this out:
Title: Some users are unable to access the Microsoft Bookings homepage
User impact: Users were unable to access the Microsoft Bookings homepage.
More info: When some users attempted to access the Microsoft Bookings homepage to manage the Bookings calendar, they were redirected to the Bookings onboarding page unexpectedly.
Final status: After further review of the network trace logs and internal server logs, we've found that a flight that enables bookings was recently disabled. We have since enabled the flight and validated that impact was remediated through our testing environment.
Scope of impact: Your organization was impacted, and some users were unable to access the Microsoft Bookings homepage.
Start time: Tuesday, November 14, 2023, at 2:56 PM UTC
End time: Wednesday, November 15, 2023, at 1:00 AM UTC
Root cause: A flight that enables bookings was recently disabled, resulting in impact.
Next steps:
- We're continuing to investigate why the flight was incorrectly disabled to prevent similar issues in the future.
This is the final update for the event.
It looks like the introduction of "Booking with me" for government tenants disabled/lost access to "Microsoft Bookings." "Bookings with me" differs from "Microsoft Bookings" — although both services are related (since you are supposed to be able to access Microsoft Bookings from the Bookings with me page). On my iPhone Teams app (older then 5.20.0 10/29/23) Bookings app, I was able to see our organization business booking page, but now I get the message "You don't have access to use Microsoft Bookings. If you've lost access, please talk to your IT administrator to get Bookings enabled again." However, Microsoft Bookings is still enabled in the org settings, and users are still licensed for Microsoft Bookings.