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User cannot access bookings because it redirects the user to /onboarding
We are experiencing an issue where a user has an existing public Bookings page. They logged in today and it tries to walk them through the new user tutorial. They complete the tutorial, and it provid...
- Thanks, looks like it is resolved on my end as well. Just some additional info to close this out:
Title: Some users are unable to access the Microsoft Bookings homepage
User impact: Users were unable to access the Microsoft Bookings homepage.
More info: When some users attempted to access the Microsoft Bookings homepage to manage the Bookings calendar, they were redirected to the Bookings onboarding page unexpectedly.
Final status: After further review of the network trace logs and internal server logs, we've found that a flight that enables bookings was recently disabled. We have since enabled the flight and validated that impact was remediated through our testing environment.
Scope of impact: Your organization was impacted, and some users were unable to access the Microsoft Bookings homepage.
Start time: Tuesday, November 14, 2023, at 2:56 PM UTC
End time: Wednesday, November 15, 2023, at 1:00 AM UTC
Root cause: A flight that enables bookings was recently disabled, resulting in impact.
Next steps:
- We're continuing to investigate why the flight was incorrectly disabled to prevent similar issues in the future.
This is the final update for the event.
We are having the same problem. One of our offices that relies on the Booking for appointments all of a sudden were getting appointments for days that were blocked off. Attempting to go into the Bookings app and figure out what's going on, we just keep getting forwarded to https://outlook.office365.com/bookings/onboarding. So far I haven't figured out any way around it.
Update: We have identified a workaround from an old post. You can view the bookings calendar through outlook via a web browser (OWA) or on the desktop client. You will need to know the name of the bookings calendar but once you have that, you can view the bookings.
In our case, the bookings service was still working and users were still making appointments but our agents needed the links so they could connect to the scheduled meeting. Adding the booking calendar to Outlook has provided them visibility to the scheduled meetings. We just cannot manage the scheduling or the bookings service until the functionality is restored.
https://answers.microsoft.com/en-us/outlook_com/forum/all/can-i-view-a-bookings-master-calendar-in-o...
