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User cannot access bookings because it redirects the user to /onboarding
We are experiencing an issue where a user has an existing public Bookings page. They logged in today and it tries to walk them through the new user tutorial. They complete the tutorial, and it provid...
- Thanks, looks like it is resolved on my end as well. Just some additional info to close this out:
Title: Some users are unable to access the Microsoft Bookings homepage
User impact: Users were unable to access the Microsoft Bookings homepage.
More info: When some users attempted to access the Microsoft Bookings homepage to manage the Bookings calendar, they were redirected to the Bookings onboarding page unexpectedly.
Final status: After further review of the network trace logs and internal server logs, we've found that a flight that enables bookings was recently disabled. We have since enabled the flight and validated that impact was remediated through our testing environment.
Scope of impact: Your organization was impacted, and some users were unable to access the Microsoft Bookings homepage.
Start time: Tuesday, November 14, 2023, at 2:56 PM UTC
End time: Wednesday, November 15, 2023, at 1:00 AM UTC
Root cause: A flight that enables bookings was recently disabled, resulting in impact.
Next steps:
- We're continuing to investigate why the flight was incorrectly disabled to prevent similar issues in the future.
This is the final update for the event.
My organization has G3 plans and today, most staff in the Teams Bookings screen were shown the same onboarding messaging. Some staff have been shown a landing spot for a "Personal bookings page" with an area for "Shared booking pages." Clicking on the "Discover" button in the "Shared booking pages" area could not find our existing business booking page. However, in my iPhone Teams app (older then 5.20.0 10/29/23), I can see our organization business booking page under the "Shared booking pages" area, yet you need to go to the Bookings web app to edit. Clicking on the iPhone Teams Bookings business booking page share button and entering the shared URL (https ://book.ms/b/***@*** ) in a browser revealed a "500 Something went wrong. We can't get that information right now. Please try again later." message. How do we get the existing business booking page to show in the "Shared booking pages" area?
We are on G3 as well. I opened a ticket with support. We shall see what the response is. The odd thing is that some users with existing bookings pages are just fine.