Service Double Bookings

Mike_Payne We have the same challenge. Here is how we resolved. We currently have a department that allows appointments to apply for a marriage license. Although they have 4 staff in the department, they only have one room that can accommodate the service. So we added an Exchange room resource as a staff member for the marriage license service, and excluded the other 4 staff members. This will help us not to have multiple bookings for a time slot because there really is only one "staff" and that is the room.  We also removed the room to be booked by others in our organization by hiding it from GAL via Exchange server AD Component, Exchange Attributes on that room, with this command: msExchHidFromAddressLists=TRUE

This avoids duplication of bookings. The only thing we have to make sure to check is that we have enough "staff" to perform the service since we do have other services they do and could already be booked for. For example, if we have 4 staff and they are all booked to do passport applications for 11:00 am, and a booking comes in for a marriage license, we have to make sure we can accommodate, which so far has not happened.