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JenAH's avatar
JenAH
Copper Contributor
Jul 23, 2021
Solved

Send Automatic Email After Meetings Via Bookings

I'd like to be able to automate a follow-up email for each service (meeting) booked through Bookings to enable customer service feedback and NPS rating.  Similar to the pre-event reminders that are a...
  • ChrisMendoza's avatar
    Aug 12, 2021

    JenAH- Initially I had thought Power Automate as well, after some testing yesterday I just realized today as I was about to respond that I didn't have the email address of the person booking the appointment; the person you want to follow-up with 😵.

    In any case, what we know so far is:

    • Bookings does not have a Power Automate connector
      • We do not have a way to GET data directly
    • Booking appointments go to an Outlook calendar
      • We can GET data but, we do not get the email address of the person booking

    The technical stuff

    I'm not going to take credit for this as I had to reach out to the Power Automate Community (👀 https://powerusers.microsoft.com/t5/General-Power-Automate/Get-events-V4-Filter-Query/m-p/1226247/highlight/true#M75801); essentially you can use https://docs.microsoft.com/en-us/connectors/office365/#get-events-(v4) to filter all the calendar events by 'organizer' name

    What you GET from the event doesn't include the email of the person booking however...

    Conclusion

    I am not aware of a way to send emails programmatically to follow-up with a Booking.

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