Forum Discussion
Aleksandar Bijelic
Apr 06, 2017Copper Contributor
Scheduled appointment email notification
I have assigned one employee from my Staff for one service that we are offering, but when a customer makes an appointment, only customer recives a email notification, but i want employee to also get ...
Rob Clive
May 31, 2017Copper Contributor
I am also having this issue. I was able to change who got the notification by going to business information> send customer replies, but this just changed who got the email notification in the first place. The ability for the staff member to get an email notification when the appointment is created is pretty important.
thanks!
Rob
Gabriel_Valdez
Microsoft
Jun 13, 2017Hi Rob,
Your staff member should be getting a calendar invite in their personal email when a customer books an appointment.
That invite includes all the booking details, including customer name, email, and any other info or additional request the customer makes.
Could you please let me know what email service is registered for your staff member in the Staff tab?
Thanks!
Gabriel.
- David Wilson-RobertsJan 07, 2018Copper Contributor
Hi Gabriel,
I'm looking at/testing Bookings for myself and several clients and am having this same issue - no email notifications of booking requests submitted online via my booking page, despite the appointment showing up in my Outlook calendar (Outlook for Mac) as well as the Bookings 365 calendar almost immediately.
This seems to be an ongoing issue and, to be completely frank, is a major flaw with the platform - we WOULD NEVER KNOW when an enquiry comes in.
My Bookings page is: https://outlook.office365.com/owa/calendar/WilsonRobertsDesign@wilson-roberts.co.uk/bookings/YqvQAcUb_0Gi1iMaMnXMeQ2
I'm the Admin (and current only employee in my new business) with david@wilson-roberts.co.uk being the primary account mailbox. I therefore see no reason why I'm not getting a notification?
...
I'VE JUST SUSSED THE PROBLEM - EMAILS GO STRAIGHT INTO TRASH!?! (see attached)
I had previously checked all Inbox folders and I just checked Trash/Deleted Items, out of sheer doubtful curiosity, and all my test emails are in there - immediately on submitting the form?!
I'm going to do a search on this and come back. Not good though!
...
Done a comprehensive search on Google, read several forums (Microsoft included) and this isn't a covered issue.
I've tried setting up rules in Outlook to move it from Trash to Inbox, yet the emails cannot be marked as "NOT JUNK" so rules aren't being applied.
Please sort this as a matter of extreme urgency as I will be doing a presentation to a client on Tuesday (9th Jan) and this flaw makes it pretty much useless.
I hope to hear from you, or one of the team, within 24 hours.
Regards
David.
- David Wilson-RobertsJan 07, 2018Copper Contributor
Additional:
I've also just attempted to add the Bookings sending email address: Wilson-Roberts Design & Consultancy <WilsonRobertsDesign@wilson-roberts.co.uk> to "Block or Allow" in Outlook (Office 365 online) and it creates the error - screenshot attached.
- Gabriel_ValdezJan 09, 2018
Microsoft
Hi David,
Thanks for your feedback! Let's review a couple of things and see if that helps.
Bookings sends 3 confirmation emails (one for the customer, one for the staff member, and one for the business owner/admin), and one meeting invite (if you are an O365 customer then Outlook automatically accepts this meeting and adds it to your calendar, which means a "response" email is created, sent, and deleted - this is the email you see in your deleted folder. You'll notice that if you open that deleted email you will read "Accepted by XX on XYZ").
Regarding the confirmation email. You have to check 2 things, that both the service and the Booking page are ticked to send emails.
1. Go into "Booking page" on the left nav and make sure that "Email notifications" is ticked.
2. Go to "Services" and make sure that all your services have the box for "Online Scheduling options - Use the default scheduling policy" ticked - This means all your services will follow the policies from the "Booking page" (you can also set up specific policies per service).
Please, let me know if this helps.
Thanks!