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Aleksandar Bijelic's avatar
Aleksandar Bijelic
Copper Contributor
Apr 06, 2017

Scheduled appointment email notification

I have assigned one employee from my Staff for one service that we are offering, but when a customer makes an appointment, only customer recives a email notification, but i want employee to also get ...
Calendar
office 365
Rob Clive's avatar
Rob Clive
Copper Contributor
May 31, 2017

I am also having this issue. I was able to change who got the notification by going to business information> send customer replies, but this just changed who got the email notification in the first place.  The ability for the staff member to get an email notification when the appointment is created is pretty important.

 

thanks!

Rob

  • Gabriel_Valdez's avatar
    Gabriel_Valdez
    Icon for Microsoft rankMicrosoft
    Jun 13, 2017

    Hi Rob,

     

    Your staff member should be getting a calendar invite in their personal email when a customer books an appointment.

     

    That invite includes all the booking details, including customer name, email, and any other info or additional request the customer makes.

     

    Could you please let me know what email service is registered for your staff member in the Staff tab?

     

    Thanks!

     

    Gabriel.

    • David Wilson-Roberts's avatar
      David Wilson-Roberts
      Copper Contributor
      Jan 07, 2018

      Hi Gabriel,

       

      I'm looking at/testing Bookings for myself and several clients and am having this same issue - no email notifications of booking requests submitted online via my booking page, despite the appointment showing up in my Outlook calendar (Outlook for Mac) as well as the Bookings 365 calendar almost immediately.

       

      This seems to be an ongoing issue and, to be completely frank, is a major flaw with the platform - we WOULD NEVER KNOW when an enquiry comes in. 

       

      My Bookings page is: https://outlook.office365.com/owa/calendar/WilsonRobertsDesign@wilson-roberts.co.uk/bookings/YqvQAcUb_0Gi1iMaMnXMeQ2

       

      I'm the Admin (and current only employee in my new business) with david@wilson-roberts.co.uk being the primary account mailbox. I therefore see no reason why I'm not getting a notification?

       

      ...

       

      I'VE JUST SUSSED THE PROBLEM - EMAILS GO STRAIGHT INTO TRASH!?! (see attached)

       

      I had previously checked all Inbox folders and I just checked Trash/Deleted Items, out of sheer doubtful curiosity, and all my test emails are in there - immediately on submitting the form?!

       

      I'm going to do a search on this and come back. Not good though!

       

      ...

       

      Done a comprehensive search on Google, read several forums (Microsoft included) and this isn't a covered issue.

       

      I've tried setting up rules in Outlook to move it from Trash to Inbox, yet the emails cannot be marked as "NOT JUNK" so rules aren't being applied.

       

      Please sort this as a matter of extreme urgency as I will be doing a presentation to a client on Tuesday (9th Jan) and this flaw makes it pretty much useless.

       

      I hope to hear from you, or one of the team, within 24 hours.

       

      Regards

       

      David.

      • David Wilson-Roberts's avatar
        David Wilson-Roberts
        Copper Contributor
        Jan 07, 2018

        Additional:

         

        I've also just attempted to add the Bookings sending email address: Wilson-Roberts Design & Consultancy <WilsonRobertsDesign@wilson-roberts.co.uk> to "Block or Allow" in Outlook (Office 365 online) and it creates the error - screenshot attached.

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