Forum Discussion
Scheduled appointment email notification
MicrosoftThanks for your question!
Staff members are not set to get an email notification, they will get an event created automatically in their calendar.
A workaround for this is to set your staff members as Administrator and make sure the "Notify the business via email when a booking is created or changed" checkbox is ticked in the "Booking page". If you have selected to have different scheduling policies for each service, then you'll have to make sure that checkbox is ticked also in the "Services" tab.
Please, let me know if this helps.
Thanks!
Unlike the problem described by previous people, I am receiving email confirmations for the company & employee, but for the client it is not always the case. On a test booking I did with my Hotmail email address, I did receive a confirmation. So did a friend of mine that tested a booking on my page, and he did it with his domain name email. But a booking from my Internet provider email (@videotron.ca) does not generate an email confirmation. I even checked my webmail version to see if I had anything in a spam folder of some sort and there is nothing. I cancelled those bookings from the company Bookings page and no email was sent to the "client" either.
Right now, it means that if I can't be sure the client will receive an email confirmation, I will have to manually send something?
Can we even be sure that email reminders will go through?
Thanks!
I confirm that staff receives:
1- Email as a notification
2- Email as a meeting invite (will appear in the calendar as a grayed out item until it get approved)
I have tested this with hotmail & gmail account and it was working.
hello, what did you set for the staff to receive a confirmation? I have check the box (under staff) for him to receive the email but it doesnt work after a dummy booking through the system.
thanks for your help!
Interestingly, I am living in jordan; so when i am connected to local network the emails get blocked an i receive an error in office 365 message center
when i am connected to VPN (i.e. to england) it is working :-)
