Forum Discussion
Scheduled appointment email notification
I am having a slightly different issue. both the customer and I get an e-mail confirmation for the booking but there is no additional information. We have gone in and required four different additional pieces of information including a couple of custom pieces. I have gone in and tested and indeed I cannot complete the booking without all of the required information. However, when I get the booking, none of that information is there.
I get the person's name and a time... No e-mail address, No, callback number, none of the required additional information.
I've stared at the settings multiple times to figure out what I'm missing and there just aren't that many settings for this feature. I looked it up on the Microsoft support site and still nothing.
Not receiving that information creates a lot of extra work, meaning that I have to go and look everything up...
Phone
Reason for Request ( if possible or available )
Work Ticket Number if there is one associated with the booking
Any assistance that you can provide would be greatly appreciated.
ppickeri maybe Jessica_Wilczek can help.
Gabriel_Valdez ppickeri Jessica_Wilczek Sorry to resurrect an old thread, but has there been any development on this? My users are also pointing out that the default email notifications are lacking some key information, and it is quite cumbersome for them to open the bookings page, open the calendar item on the bookings page calendar, then view the appointment, just to get the information from a custom field. It would be great if the required fields information was also present in the email notifications.
