Forum Discussion
Bookings not recognising Free/Busy time
Chandresh Jain - Hello - I just setup Bookings but am having this same problem - nothing from my Office 365 Outlook is showing on my Bookings calendar as Busy, it's all just blank and Available, leading to conflicting appointments be set. I see this was supposed fixed 3 years ago - is there something I need to enable somewhere to allow this integration?
Hi REDzero5 - Sorry you are having issues.
Could you please confirm a couple of things?
1. You are one of staff members selected to be able to perform the services - This means that when you go to "Services", in the "Assigned staff" your name is there.
2. Your Office 365 account you use in Outlook and the account used to access Bookings are the same
3. In "Staff", when you edit your name/user, the box for "Events on Office calendar affect availability"
Looking forward to hearing from you.
Thanks!
Hi Gabriel_Valdez,
I have also got the exact same issue as others have reported, and my settings match what you showed in screenshot.
Do staff need to "re-authorize" bookings to access their calendar? My company is making users change their AD/O365 password at a certain interval, so wondered if that could cause some kind of conflict?
Gabriel_Valdez - I have the exact same problem. All of my settings match what you have in the screenshots. When I make changes to free/busy info and when I try to add a staff member to a service, it does not save.
amysj I am having the same issue. It works for my calendar free/busy -I created the Booking Page and I am a Bookings admin. However, it does not pull free/busy for "staff" members I assigned who are licensed (E3) members of the organization.
@@EmilyB195 I had the same problem. In my case I use Outlook for Desktop. They way I resolved it was by going to my calendar in Outlook for Desktop that is synced with 365. Right clicked the calendar, went into properties, then permissions tab. For the Default user I modified the Read settings to Free/Busy time. Bookings immediately removed my existing calendar appointments from availability.
Gabriel_Valdez Hi! I am using Bookings and I have checked all of these things. It still allows students to book time when my Outlook calendar says I am busy. Can you please help?
