Forum Discussion
Appointments keep canceling in Bookings
I have group classes set up for a max of 125 people. The appointments keep sending auto cancellations and there are still spaces. I literally have had over a dozen people trying to register. They get...
LisaJo48 We are facing this same problem for less than 11 users, too. I don't see any difference for the 11th user.
Just in case you are fixating on the 11 😄
@Fx Franke My newest theory is the setting that allows you to "Send a meeting invite to the customer, in addition to the confirmation email" in the Notification section. I normally have it enabled but, for my last event, I disabled it. The registrants reported that they did NOT get a cancellation notification when someone else canceled their reservation.
So either MS fixed the problem or disabling this feature stops the cancellation email from being sent to all the registrants.
So either MS fixed the problem or disabling this feature stops the cancellation email from being sent to all the registrants.