Forum Discussion

Elisa_Hanley's avatar
Elisa_Hanley
Copper Contributor
May 06, 2020

Appointments keep canceling in Bookings

I have group classes set up for a max of 125 people. The appointments keep sending auto cancellations and there are still spaces. I literally have had over a dozen people trying to register. They get...
Bookings
lgonyea's avatar
lgonyea
Iron Contributor
Jun 12, 2023

LisaJo48 I'm saying for a service that allows say 20 users. When #11 signs up, then the cancels go out to the 10 previous.

LisaJo48's avatar
LisaJo48
Iron Contributor
Jun 12, 2023
So, the first 10 work as expected, even if one of them were to cancel but, once 11 register and THEN someone cancels, the problem arises, correct?
So what happens when there are 12 or more registrants and any one of the cancels, it happens then too?
In other words, once there are more than 10 registrants, the problem is triggered, or is it specific to the 11st registrant somehow.

Sorry to be so dense. I just want to be sure I get it right so I can accurately speak to and describe a workaround to my users....if there is one.
  • FxFranke's avatar
    FxFranke
    Copper Contributor
    Jun 30, 2023

    LisaJo48 We are facing this same problem for less than 11 users, too. I don't see any difference for the 11th user.

    Just in case you are fixating on the 11 😄

    • LisaJo48's avatar
      LisaJo48
      Iron Contributor
      Jun 30, 2023
      @Fx Franke My newest theory is the setting that allows you to "Send a meeting invite to the customer, in addition to the confirmation email" in the Notification section. I normally have it enabled but, for my last event, I disabled it. The registrants reported that they did NOT get a cancellation notification when someone else canceled their reservation.

      So either MS fixed the problem or disabling this feature stops the cancellation email from being sent to all the registrants.
      • FxFranke's avatar
        FxFranke
        Copper Contributor
        Jul 05, 2023

        Hi LisaJo48,

        thanks for the tip, I will try that out. I have just opened a ticket with my IT to open a ticket with MS (Ticket for a Ticket 😂), but it is definitely worth a try as a quick workaround.

        Only problem with that is that people would have to create their own calendar entry. Not so customer friendly and a bit faffy compared to just double-click on the .ics-file...
        If MS managed to solve this properly, I would prefer that.

      • FxFranke's avatar
        FxFranke
        Copper Contributor
        Jun 30, 2023

        Hi Babu_Alagarsamy, thank you for your quick reaction.
        Ironically, today is our last day of premium support, so maybe my contact person will get back to me in time. Otherwise, I will open a ticket.

         

        Edit July 5th: Ticket under way...

  • lgonyea's avatar
    lgonyea
    Iron Contributor
    Jun 12, 2023
    That is what I recall. It's been a minute since I've been close to the issue. It's fine until #11 and beyond start signing up and then the bug starts to appear with cancellations ... It comes and goes.
    • JeOlso's avatar
      JeOlso
      Copper Contributor
      Jun 15, 2023
      Ours is so random in the cancellation. Ours just cancels one person at a time and there is no rhyme or reason to what time the cancellation is sent vs how long ago they booked. If it cancels more than 1 person, they aren't even sent the notice in any time period near each other. Nobody also booked an appointment around the time the cancellation was sent.

Resources